Date of Publication :20th November 2023

Abstract: The COVID-19 pandemic has brought significant changes to our way of life, with a particular emphasis on prioritizing individual safety. As a result, the usage of automated systems requiring direct human interaction, such as ATMs, elevators, and public information screens, has significantly decreased due to people's fear of infection. This research aims to address this issue by proposing a safe and clever solution using touch-free technology, which combines motion detection devices, AI software, and machine learning algorithms. This technology allows users to navigate systems and perform tasks without physically touching the screens, thereby providing a safe environment for accessing information and services in public places like airports and malls during the pandemic. The research focuses on applying touchless technology to public information services, without directly modifying the existing systems. By implementing touchless features in systems such as food menus, customer service screens, and information screens, people will feel more comfortable using public services again. The study also includes a literature review on touch-free technology, an analysis of related work, and the presentation of experimental results that demonstrate user acceptance and preferences for touchless technology. Overall, touch-free technology offers advantages such as improved safety, quick processing, and ease of use, while potential challenges include the need for larger screens and proximity to the device.

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