Open Access Journal

ISSN : 2394-2320 (Online)

International Journal of Engineering Research in Computer Science and Engineering (IJERCSE)

Monthly Journal for Computer Science and Engineering

Open Access Journal

International Journal of Engineering Research in Computer Science and Engineering (IJERCSE)

Monthly Journal for Computer Science and Engineering

ISSN : 2394-2320 (Online)

A Review on Performance and Adaptability of Chatbots in Various Industries

Author : Akshit Kumar 1 Ravi Punia 2 Inakshi Garg 3

Date of Publication :5th May 2023

Abstract: This research paper investigates how chatbots generally affecting the market. Due to the variety of advantages, they provide, like better productivity, cost savings, and improved customer service, chatbots are becoming more and more common in the workplace. The study offers a thorough analysis of the body of research on the subject and looks at case studies of businesses that have used chatbots. According to the research, chatbots can improve a number of organizational performance metrics, such as productivity, customer satisfaction, and cost. The report also outlines several possible drawbacks of chatbots, including decreased job satisfaction and privacy issues. The report makes suggestions on how businesses might successfully deploy chatbots and reduce any potential drawbacks. Overall, this study advances knowledge on how chatbots affect various industries and real-time problems and offers guidance to decision-makers thinking about implementing this technology.

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