Date of Publication :25th March 2023

Abstract: Recently, most of hotel and restaurants services were extremely difficult to be accessible due to COVID-19 lockdown. Generally, the traditional way of menu ordering in hotels are done through menu provided in form of menu card. From menu card the customer has to request the item he/she prefers and then call the waiter to come and take the order to Trading post. This method demonstrates several disadvantages resulting to time consuming and requires human interactions which can speeds up covid-19 spread. Due to these reasons, this paper will discuss on effective methods to pre-ordered the menu and therefore, the delivering system will receive the ordered information and automatically go to the Trading post and deliver ordered menu to the requested client in his/her respective sitting place. In addition to that, Client in his/ her place will also track the service in progress by using menu ordering system. The menu ordering system will be a web-based application that will be accessed with help of electronic gadget like android phones, computer and tablet. Therefore, menu ordering system will communicate to the delivering system and it should be contained the location for directing the delivering system. This project is user-friendly, time saving, human error minimization and provide customer feedback.

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