Author : Vandana Yadav 1
Date of Publication :11th September 2023
Abstract: Due to how easy it is to compare items and read customer reviews from the comfort of one's home, online shopping has become much more popular. Customers frequently post product reviews to share their thoughts on the items they have purchased. Hindi has been found to be used in product reviews in India, and a large amount of Hindi literature contains words with strong opinions, such as "baahut achha," "bakbbas," "peisa wassool," etc. With an emphasis on reviews that include both Hindi and English language, we looked at numerous Hindi texts from Indian e-commerce websites. In order to provide a final evaluation of the features and general quality of the product, our study sought to identify the tone used in each review.
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