Open Access Journal

ISSN : 2394-2320 (Online)

International Journal of Engineering Research in Computer Science and Engineering (IJERCSE)

Monthly Journal for Computer Science and Engineering

Open Access Journal

International Journal of Engineering Research in Computer Science and Engineering (IJERCSE)

Monthly Journal for Computer Science and Engineering

ISSN : 2394-2320 (Online)

Reference :

    1. Brenner Walter, Gebert Henning, Geib Malte, Kolbe Lutz. “Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts.” Emerald insight. Sat. 13 Mar. 2010.
    2. Chalmeta Ricardo.(2006) Methodology for customer relationship management. The journal of systems and software 79. pages 1015-1024
    3. Christopher Bull (2010). "Customer Relationship Management (CRM) systems, inter-mediation and disinter-mediation: The case of INSG ." International Journal Information Management 30.1: 94-97
    4. Christopher Bull.(2003) "Strategic issues in customer relationship management (CRM) implementation." Business Process Management Journal 9.5: 592-602. Emerald Insight.
    5. Hsieh H. Ming (2009). A case of managing customer relationship management systems: Empirical insights and lessons learned. International journal of information management vol 29 pages 416-419

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